Online Telecom Support

Job Description

SkyLink Communications Ltd. is seeking a remote Online Telecom Support Specialist to assist customers with connectivity, VoIP activation, troubleshooting, and general service inquiries. This role involves real-time communication through chat and email, identifying issues, and providing solutions or escalation when necessary.

Responsibilities

• Provide remote support for VoIP, SIM activation, and broadband setup
• Diagnose telecom service issues through chat and ticketing systems
• Monitor service dashboards and respond to alerts
• Escalate unresolved issues to technical engineering teams
• Document cases and maintain accurate support logs

Qualifications

• 1–2 years experience in telecom support or customer service
• Basic knowledge of VoIP, mobile networks, or broadband systems
• Strong written communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Experience with CRM/ticket systems preferred